About Our Practice
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Family Practice of Upper Dublin offers the
following services:
• Well child care from newborn in the hospital through adolescence, and adult through geriatric medical care.
• Routine Gynecologic Care
• Allergy Shots
• Immunizations
• Minor surgical procedures including removal of warts, other skin lesions and suturing of minor lacerations.
• Preventive Medicine and Health Promotion
• On Site Individual and Family Counseling
• Nursing Home Care for established patients.
• Hospital Care at Abington Memorial Hosptial
• Patient Education
• For convienence, plain X-ray services available through the Abington Radiology satellite office within the Upper Dublin Professional Center.
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Telephone Calls & Referrals
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In order to provide you with the best personal attention without going to an automated attendant, we have organized the following telephone system in our office: a phone operator will direct your call to the appropriate person to best accommodate your needs, either the Appointment Secretary or the Message Secretary.
The Appointment Secretary will assist you in scheduling the appropriate type of visit based on your medical need and the scheduling guidelines set by the office.
The Message Secretary will assist you in getting a written message to your physician as it pertains to illness, prescription or emergent needs.
All patients are encouraged to call with medical concerns. During business hours your medical care questions will be forwarded to the Doctors' Assistant. Our Doctors' Assistants have been trained to give routine medical advice, as directed by our physicians' guidelines. If you are ill, we prefer that you make an appointment. The best practice is not to treat illnesses over the phone.
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Emergency and After Hours Care
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One of our physicians is on call 24 hours a day for medical emergencies. After hours, you may reach a physician by dialing the main office number. The answering service will then forward the call and a physician will call you back as soon as possible. We request that you limit after hours calls to URGENT questions and emergencies. We strongly request that you call for prescription renewals during regular business hours. In order for our staff to be available to you on the phone and in the office, we cannot fax prescriptions to mail order pharmacies or pharmacy benefit managers.
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Referrals / Managed Care
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The referral coordinator is available to respond to managed care needs for patients covered by Aetna and Keystone HMO/Amerihealth, Monday thru Friday, 9:00am to 12 noon and 1:30pm to 4:15pm. When calling to request a referral, please give the referral coordinator the following information:
• Identify whether the referral is for you or one of your family members.
• The physician in our office that you usually see.
• The specialist and/or facility for which the referral is needed.
• The reason for the referral (diagnosis).
• If applicable, the procedure you are having performed and the place where the procedure is being done.
• A phone number where we can reach you if needed.
Please be aware that we need five business days notice to respond to your referral request.
You may also call after office hours when the referral coordinator is not available, and leave a message on the voice mail service. Please follow the guidelines as stated above for these requests.
In the event you access Emergency care at the hospital, please call the referral coordinator and your insurance company within 24 hours; please include details regarding the situation so the appropriate information can be documented in your chart.
Insurance company regulations require that your physician review all referral requests. The referral coordinators are skilled in securing the appropriate documentation to support your referral request expeditiously.
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FPUD Phone System: Guide to Improved Medical Care and Reduce Confusion
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THE BASIC PHONE SETUP
1. The MAIN MESSAGE is changed daily to inform callers of the doctors working that day.
2. There is an option for outside physicians who want to communicate with our doctors.
Please do not use this option.
3. Please choose the physician you want to see or with whom you want to communicate
(including refills, messages, referrals) by his/her OPTION number.
4. Physician OPTION NUMBERS are:
Option 1 - Dr. Liu
Option 2 - Dr. Srinivasan (Maha)
Option 3 - Dr. Devinney
Option 4 - Dr. Soltner
Option 5 - Dr. Masarachia
Option 6 - Dr. Kuklinski
Option 7 - Dr. Mulligan
Option 8 - Dr. Turk
Option 100 is our emergeny line. Please us this for very urgent matters only.
1. The option number for you physician choice can be pressed at ANY TIME during the introduction.
2. After a physician is chosen, there will be 3 additional options
(which can be pressed at any time once you become familiar with the system):
Option 1 – Speak to a live staff person dedicated to your physician team
Option 2 – Leave a voice message
Option 9 – RETURN TO THE MAIN MENU |
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| Frequently Asked Questions (FAQ’s) |
1. What do I do if I have an urgent problem and my physician is not in the office?
Choose one of the physicians who are in the office and dial his/her option number.
Then press OPTION 1. You will then be connected to a live staff person.
Please us option 100 for urgent matters only.
2. What do I do if I have a nonurgent problem and my physician is not in the office?
Choose your physicians option number.
Then press OPTION 2 to leave a message.
3. Do I have to listen to the long explanations on the voice mail?
If you fully understand the voice mail system, you can press the appropriate options at any time.
4. What do I do to get back to the MAIN MENU if I accidentally choose the WRONG physician option?
You may press OPTION 9 to return to the MAIN MENU. |
